The alupak AG has decided to provide its employees and external whistleblowers with a fair and neutral reporting channel. This channel can be used to report legal violations in the context of the Swiss Data Protection Act (DSG), as well as violations of internal processes, policies or contractual agreements with third parties.

In addition, the reporting channel can be used to raise concerns regarding product safety, product legality and product quality, as well as risks or indications of unsafe or non-conforming products, facilities, equipment or raw materials. It can also be used to report potential violations of environmental requirements, environmental regulations or internal environmental protection requirements.

The complaints and whistleblowing office receives incoming reports and takes appropriate follow-up action. Following an initial assessment, the report is forwarded to the internally responsible department or to management. This is done while maintaining the anonymity of the whistleblower. In such cases, we recommend using neutral email addresses. The identity of the whistleblower will only be disclosed at their explicit request. Providing personal data in the above-mentioned form fields is voluntary.

2. How can I contact the whistleblowing and complaints management office?

You can contact us using the form above. The whistleblowing and complaints management office can also be contacted at: beschwerdemanagement@alupak.com Contact at alupak is Mr. Jürg Hächler.

3. What will happen to my report?

The Complaints Office makes an initial legal assessment of the information and tips received. It then sends the facts with a recommendation for action to the responsible department within alupak AG or to the management. The anonymity of the whistleblower is guaranteed.

The whistleblowers can inform themselves at any time about the status of the processing of their information at the complaint office. The Complaints Office is obliged to provide the informants with information on the status of the notified case in due time.

4. I am a whistleblower – how is my anonymity protected?

Responsible for alupak´s whistleblowing and complaints management system is Jürg Hächler. He is obliged to ensure your anonymity. This applies not only to internal bodies such as management, but also to external bodies such as authorities and courts, although there is no absolute protection in the context of permissible seizures by authorities that forwarded messages or documents are included in the seizure. Your anonymity will be revoked only if you clearly agree to it.

You are free to remain anonymous to the Whistleblowing and Complaints Management Office. This means, for example, using an anonymous telephone number or e-mail address, or not providing any other contact information in the form.

5. What happens if I, as a whistleblower, give a hint that finally turns out to be wrong?

If the hint is given with good intentions, i.e. not intentionally incorrect, the person giving the tip need not fear any consequences.

6. Can I contact the whistleblowing and complaints management office even if I may have committed a criminal offence myself?

The whistleblowing and complaints management office can also be contacted if the whistleblower may have committed a criminal offence themselves. The Whistleblowing and complaints management office can inform whistleblowers about their rights, but cannot provide legal representation or act as their legal counsel